At Stepsouls, consumer pleasure is our pinnacle priority. We attempt to make sure that each tote bag you acquire meets your expectations. However, in case you aren't absolutely glad to be together along with your purchase, we're right here to help. Please evaluate our go-back and refund coverage cautiously to apprehend your rights and options.

1. Return Period

You might also additionally request a go-back or refund within 30 days of receiving your order. To be eligible:

• Items need to be unused, unwashed, and in unique condition.
• Items need to encompass unique packaging, tags, and labels.
• Items need to be in resalable condition unless faulty or broken.

2. Non-Returnable Items

The following objects aren't eligible for returns or refunds:

• Products marked as "very last sale" or "non-refundable" at checkout.
• Items that have been used, washed, or broken by the consumer.
• Gift playing cards or promotional giveaways.

3. How to Request a Return or Refund

To provoke the go-back or refund process, please contact us at
[email protected]

Be certain to encompass:

• Your order number
• A quick description of the issue
• Photos of the product if it's miles broken, faulty, or wrong

Our customer service group will reply within 1–2 commercial enterprise days with specific go-back instructions.

4. Return Shipping

• If the go-back is because of our error (e.g., faulty, broken, or wrong object), we can cover the go-back transport cost.
• For all different returns (e.g., alternate of mind), the consumer is liable for the go-back transport fee.
• We strongly suggest the usage of a trackable transport service.
• Do not now go back to the objects to the sender's cope with until legal through our assist group.

5. Refund Conditions

You can be eligible for money back beneath the following conditions:

• Defective or broken objects: Contact us within 7 days of transport with clear photos. A complete refund or alternative might be issued after verification.
• Incorrect object received: Notify us within 7 We will set up for the return of the wrong object and ship the right one.
• Undelivered orders: If your order does not arrive within 15 business days after the predicted transport date, contact us. We will look into it and provide an alternative or complete refund.
• Change of mind: Accepted inside 30 days so long as the object meets the go-back eligibility. Original transport prices are non-refundable.

6. Canceling an Order

You might also additionally cancel your order within 12 hours of placing it by contacting us at [email protected].

Orders that have already been processed or shipped cannot be canceled.

7. Refund Processing Time

After we acquire and look into your lower back object:

• If approved, money back might be issued on your unique charge approach within 7 commercial enterprise days.
• You will acquire an affirmation e-mail as soon as the refund is processed.
• Refund instances might also additionally range, relying on your charge provider.